CAPCOG Recently Upgraded 9-1-1 Workstations Throughout Region

New workstations were installed in March by Capital Area Council of Governments (CAPCOG) in all 31 public safety answering points (PSAPs) across the region will allow for NextGeneration 9-1-1 once it is instituted; NextGeneration 9-1-1 is a more resilient digital infrastructure system which allows voice, photos, videos, and real-time text messages to flow seamlessly from the public to 9-1-1 call takers.

CAPCOG began installing the workstations for emergency telecommunicators in all ten counties in February with completion set for May. While the project is a routine upgrade, it will enhance telecommunicators’ ability to navigate their 9-1-1 system tools.

Each upgraded workstation includes a new computer and at least one 23-inch monitor. If the PSAP uses CAPCOG’s mapping, a second 23-inch monitor will be provided. The older workstations operated on 19-inch monitors, so the increased monitor size allows for an expanded layout of the 9-1-1 dashboard.

Before issuing the new workstations, CAPCOG installed and tested the systems in its training PSAP. Lago Vista’s PSAP was the first to receive the equipment.

CAPCOG– From emergency communications to economic development, some things just make sense for collaboration at the regional level, and the Capital Area Council of Governments helps make that happen every day.

Formed in 1970 and one of 24 councils of governments in Texas, CAPCOG for more than 45 years has served as an advocate, planner and coordinator on important regional issues in the 10-county Austin metropolitan area.

With more than 90 member governments and organizations, including cities, counties, school and appraisal districts, utilities, chambers of commerce and more, CAPCOG has helped the region recognize opportunities for cooperation and eliminate unnecessary duplication in emergency communications, elderly assistance, law enforcement training, criminal justice planning, solid waste reduction, homeland security planning, infrastructure development, transportation planning and economic development.

Learn more about CAPCOG’s role in emergency communications.