City of Austin offices, facilities close for Thanksgiving

Staff Reports

City of Austin Offices, Facilities to Close for Thanksgiving 2021
City of Austin administrative offices and other municipal facilities will be closed Thursday and Friday, Nov. 25-26 in observance of Thanksgiving.

Trash and Recycling Schedules
All trash, recycling and compost collections will “slide” forward one day on Thanksgiving. You will be affected if your regular collection day is Thursday or Friday. Check your personalized curbside services calendar and set up reminders for all your collections on the Austin Recycles mobile app or online. The Recycle and Reuse Drop-off Center will be closed Thursday, Nov. 25, but remains open by appointment only on Friday and Saturday.

Austin Public Health COVID-19 Test & Vaccine Site Schedule and Dashboard
All Austin Public Health COVID-19 Testing Sites and Vaccine Sites will be closed from Wednesday, Nov. 25, through Sunday, Nov. 28.

The COVID-19 surveillance dashboard will not be updated on Thursday or Friday, Nov. 25-26, but will be updated Monday, Nov. 29. To schedule a COVID-19 test or vaccine through Austin Public Health, visit austintexas.gov/covid19.

Parks and Recreation Facilities Schedules
Austin Parks and Recreation holiday hours vary based on facility so please call ahead or check AustinTexas.gov/Parks before you go. Most facilities including museums and cultural centers, recreation centers, and senior centers will close at 6 p.m. on Wednesday, Nov. 24 and remain closed through Thursday, Nov. 25 and Friday, Nov. 26 for the Thanksgiving holiday.

Tennis Centers will be closed on Thanksgiving Day only. All Aquatic Facilities will be closed on Thanksgiving Day except Barton Springs Pool which will operate unguarded. For pool hours over the holiday weekend visit AustinTexas.gov/Pools.

Golf courses will be open on Thanksgiving Day with final reservations and carts issued at 12 p.m., driving Ranges will close at 1:30 p.m. and pro shops and concessions will close at 4:30 p.m. More information on Austin Parks and Recreation closures can be found at AustinTexas.gov/ParkClosures.

Austin Public Library Schedule
All Austin Public Library locations will be closed Thursday, Nov. 25, and Friday, Nov. 26. Library resources available remotely can be accessed at the Austin Public Library Website: library.austintexas.gov.

Austin Animal Center Schedule
The Austin Animal Center will close at 6 p.m. Wednesday, Nov. 24, remain closed Thanksgiving Day, and Friday, Nov. 26. The center will be open during its regular hours Saturday, Nov. 27 and Sunday, Nov. 28.

City of Austin Utilities Schedule
The City of Austin Utilities Customer Care Call Center will be closed on Thursday, Nov. 25 through Saturday, Nov. 27. Additionally, all City of Austin Utility Customer Service Centers will be closed on Thursday, Nov. 25 and Friday, Nov. 26. Customers can make utility payments at coautilities.com or by calling 1-833-375-4919 for a Quick Payment. 

In the event of an outage, please contact us at 512-494-9400 and follow the prompts. A customer service representative will be available 24 hours a day over the holiday to assist with any outage concerns.

Additional payment options include: 

• Paying at authorized locations, including most Austin H-E-B, Fiesta Mart, Randall’s and Walmart stores 
• Mailing money order or check to P.O. BOX 2267, Austin, TX 78783-2267 or using a drop box location  
• Payment drop boxes are located at the North and South Utility Customer Service Centers, 625 East 10th Street and 505 Barton Springs Rd. Expect 3-5 business days for drop-off payments to process. The payment drop box at the East Branch inside Rosewood-Zaragosa is NOT available at this time. 

For questions about city services or information call 3-1-1. You can also submit service requests from the Austin 3-1-1 mobile app.