City Of San Marcos Warning Of Utility Bill Frauds

The San Marcos City Utility office is warning residents of a scam in which a caller claiming to work for the City is threatening to disconnect utilities unless the customer makes an immediate payment of their bill.

Scammers have called residents instructing them to purchase cash cards and call them back with the card number. City staff would never ask for payment in such a manner. Residents who receive calls that appear to be scams should notify the San Marcos Police Department at 512.753.2108 or report it to the Utility Billing office at 512.393.8383.

The City utility staff does not make collection calls demanding payment and threatening to disconnect the services. The City does send automated courtesy calls advising customers of their due date, but the calls will not demand immediate payment.

The City accepts utility bill payments online at www.sanmarcostx.gov/utilitybilling, through an automated phone number at 512.393.8333, at City of San Marcos utility offices at 630 E. Hopkins and 1040 Highway 123, at San Marcos HEB stores, and The Money Box. Utility billing offices operate 8 a.m. – 5 p.m. Monday through Friday and do not call or collect in person outside of those hours.

Here are a few more tips to avoid phone scams:

• Don’t always trust caller ID. Some scammers use spoofing software, which enables a false name and phone number to show up on caller ID. Using this tactic, scammers are asking for customers to pay overdue bills.
• Be cautious about giving out your credit card and debit card information. Some fake utility bill collectors will request that you call a special phone number because you’re overdue on your bill and need to pay immediately. Then, you’ll be asked to provide your credit or debit card number. Don’t give out your credit or debit card information in this situation. Instead, call the customer service number for the City to check the status of your account.
• Don’t wire money. Some scammers request that you wire money to avoid a disconnection. You should never wire money to a person you don’t know. Instead, contact your utility company directly.