Austin’s Development Services Department Partners With 3-1-1 To Provide 24/7 Customer Call Services

“This partnership demonstrates our commitment to helping our community get connected with City services; we look forward to providing this expanded level of service to DSD customers,” said Cindi Perez, Austin 3-1-1 Director.

Effective September 12, 2018, Austin 3-1-1 will become the primary point of contact for phone calls, assistance and information for the Development Services Department, 24-hours per day, 7-days per week, including holidays.

Under this partnership callers with inquiries of a general nature will be assisted by a 3-1-1 Ambassador, and calls that are more complex or technical will be routed to DSD’s customer service unit for response via a “Service Request (SR).” 

Each SR will be assigned a tracking number and given to the caller for follow-up and tracking purposes. DSD customers will also have the ability to submit online requests for assistance from 3-1-1’s website. The transition will not replace direct calls placed to DSD staff.

“We are excited to provide customers unlimited access to the department,” said Rodney Gonzales, Director of the Development Services Department. “Our customers will no longer have to rely on our business hours to request basic information from the department. Since 3-1-1 is the leading source of knowledge for the City of Austin, partnering with Austin 3-1-1 was the natural transition to providing quality and efficient customer service.”

“This partnership demonstrates our commitment to helping our community get connected with City services; we look forward to providing this expanded level of service to DSD customers,” said Cindi Perez, Austin 3-1-1 Director.

This partnership and associated funding was approved by the City Council in the 2017-18 Annual Budget.

The Development Services Department provides development consulting, and building construction, permitting and inspection services to build a better and safer Austin together.

For additional information, contact Sylvia Arzola, Development Services Department, at 512-974-6448, or by e-mail.