After the Disaster: Replacing Lost Or Damaged Documents

Disasters such as floods and tornadoes commonly result in the loss of important documents, but Texans who lost official and important papers have ways to replace them:

 

SNAP Card (Food Stamps):

Phone: 800-777-7328

Website: https://www.hhsc.state.tx.us/providers/LoneStar/EBT/EBThowto.html

Phone: 800-375-5283

Website: http://www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Birth and death certificates:

Phone: 888-963-7111

Website: https://www.dshs.state.tx.us/vs/reqproc/default.shtm

 

Texas Driver License:

Phone: 512-424-2600

Website: https://www.txdps.state.tx.us/DriverLicense/replace.htm

Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes:

Phone: 877-275-3342

Website: www.fdic.gov

Credit Cards: Contact the issuing institution:

Credit Reports: Equifax, Experian or TransUnion

Phone: 877-322-8228

Website:  www.annualcreditreport.com

Social Security Card: 

Phone: 800-772-1213

Website:  www.ssa.gov

 

Fraud alerts or a credit freeze:

Phone: 877-438-4338

Website: http://www.texasfightsidtheft.gov/

 

Medicare Cards:

Phone: 800-772-1213

Website: www.socialsecurity.gov/medicarecard/

 

Passport: 

Phone: 202-955-0430 or 1-877-487-2778

Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html  

U.S. Savings Bonds: 

Phone: 800-722-2678 or 800-553-2663

Website: http://www.treasurydirect.gov/

Tax Returns: 

Phone: 800-829-1040

Website: http://www.irs.gov/pub/irs-pdf/f4506.pdf

Military Records: 

Phone: 866-272-6272

Website: www.archives.gov/contact/

Vehicle Titles:

Phone: 888-368-4689

Website: http://txdmv.gov/motorists/buying-or-selling-a-vehicle/get-a-copy-of-your-title

Insurance Documents:

Phone: Check with your own insurance agent  

Website: http://insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html

 

Real Estate and Property Records (Mortgage Documents, Deeds, etc.):

Phone: Contact your own agent

Website: http://propertydeeds.org/lost-property-deed-replacement-procedure/

 

Medical and Prescription Records: Call your own doctor; medical and prescription records are tracked electronically.

Replace a Texas Marriage Record or Certificate:

Website: General http://texasmarriagelicense.org/replace-marriage-record.html

Website: Issuing Clerk of Court http://www.dshs.state.tx.us/vs/field/localremotedistrict.shtm

Proof of Address/Residency:

Website: http://www.txdps.state.tx.us/internetforms/Forms/DL-57.pdf

Website: General http://www.archives.gov/preservation/records-emergency/public.html

Website: Saving family records http://www.archives.gov/preservation/disaster-response/guidelines.html

 

NOTE: FEMA does not endorse any specific products or services.