City of Kyle announces upgraded utility billing system

April 26, 2021

0 2 minutes read

Staff Reports

KYLE, TEXAS – The City of Kyle Utility Billing Department is upgrading to a system that allows customers more on-demand access to past and present statements and usage information.

The system upgrade will go into effect as of Monday, April 26 at 10 a.m. Due to security standards, customers’ credit card information cannot and will not be transferred over automatically to the upgraded utility billing system. Customers currently set up for autopay will need to register for an account and update their account with credit card information no later than Wednesday, May 12 to avoid a lapse in payment.

Customers wanting to pay online, and access past and present statements and usage information will also need to register for an account with the upgraded system. Customers that pay utility bills in person, by mail or the drive-thru will not be affected by the billing system upgrade.

Customers should note that the City’s improvements to the utility billing system will not affect their water meters, the City’s water meter reading system, or how the water meters are read each month. Customers’ actual water usage will continue to be accurately recorded and billed each month. There will also be no change in the way that the statement or charge appears on bank statements.

How To Create a Login and Set Up Autopay with Upgraded System:

To create a login with the upgraded system, go to www.municipalonlinepayments.com/kyletx.
Select “Register.” Then select “Don’t have an account, Register.”
Enter an email, password, name and phone number and select “Register.”
You will then need to check the email you entered for an activation link. Open the email and select “Activate Account.”
Login with the email and password created upon registration.
Select “Utility Billing.”
You will see the prompt “You do not have any Utility Billing accounts associated with your login.”
Select “Add Account.” You will be asked for your utility billing account number and your last payment amount.
Enter the info and select “Add Account.”
You will have the option to either “pay now,” “schedule a payment” or “enroll in autopay.”
To setup autopay, choose “enroll in autopay.” Select your payment date for each month. Make sure to choose a date that is before your expected due date to not incur late fees. Then select either “enter new Credit card” or “enter new eCheck” and select “Enroll Now.”

City of Kyle Utility Billing has several ways customers can pay their monthly utility bill:

In-person at Kyle City Hall, 100 W. Center St., Monday through Friday from 8 a.m. to 5 p.m.

By telephone at 512-262-3960 during business hours.
After hours night drop boxes located in the alley next to Kyle City Hall or near the VFW building on Front Street.
By mailing payment to Utility Billing at 100 W. Center St., Kyle, TX 78640
Online through the upgraded system at www.municipalonlinepayments.com/kyletx.
Through an automatic bank draft. A form must first be completed and submitted with a voided check for this service.
Through an online bill pay service offered at your personal banking institution.
At H-E-B Plus Kyle at the Service Center and at the Kyle Walmart Service Center.
Coming Soon! City of Kyle Utility Billing Department will also have an Interactive Voice Response phone system to assist customers with making payments over the phone at any time of day.