Austin 3-1-1 App Wins Top Award

June 17, 2017

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The Texas Association of Municipal Information Officers (TAMIO) promotes the exchange of information and ideas between Texas cities and provides professional development for communications professionals who work in municipal government.

Austin, TX – The Austin 3-1-1 mobile app has been chosen Best App by the Texas Association of Municipal Information Officers (TAMIO). The TAMI award, which was announced at the TAMIO conference on June 8, recognizes the best use of an app for a city service based on its effectiveness, design and content.

The app currently features 25 service request types including Food Complaint, Graffiti Removal and Water Waste Report. The app also includes notes entered by City staff, allowing the public to see what actions have been taken with their request. The app can be downloaded through Google Play or the App Store.

Austin 3-1-1 also won a TAMI Award of Excellence in Best Photography. For this initiative, Austin 3-1-1 teamed up with the Austin Transportation Department to highlight how a crosswalk is created by staff after a service request is received. The initiative was promoted on Austin 3-1-1’s social media channels.

“Our staff works together every day to help make life easier for residents of Austin,” says Austin 3-1-1 Director Cindi Perez. “We are honored to receive these awards, which recognize the hard work we do in providing reliable and consistent customer service to our community.”

Austin 3-1-1 receives over one million calls per year and produces over 300,000 service requests for City of Austin departments. With a mission to provide uncomplicated access to city services and information; Austin 3-1-1 is aligned with the City of Austin’s goal to be the best managed city in the country.

For more information visit www.austin311.org and follow Austin 3-1-1 on Facebook, Twitter and Instagram.